Online Banking Q&A
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money between Fusion Bank accounts, and download transactions to a personal financial planning software and much more. You can also sign up for Online Bill Payment that allows you to pay your bills quickly and easily! Click here for more information on Bill Payment.
Q: How do I signup for Online Banking?
A: On our home page, click the white button on the top that reads “Register.” Complete the registration form and submit, making note of the Login ID you chose. You will get an email confirmation that your registration is complete. Your account will be active within 1 business day. You will use the User ID that you created during the registration process to login.
Q: When do I have access to use Online Banking?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week! However, we occasionally perform maintenance which may cause the Online Banking to be temporarily unavailable.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product encrypts and stores your User ID, password and user preferences. However, Customer Service Representatives do not have access to your password, for your security.
Q: How current is my banking information?
A: Your account information is constantly updated with new transactions that post to your account.
Q: What accounts will I be able to access through Online Banking?
A: You can access any of your checking, savings, and loan accounts with Fusion Bank through Online Banking. Our Online Banking is intended to give you as much access, security, and versatility as possible.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: Can I change the name of my accounts?
A: Yes. By default, each account within Online Banking is given the account type as its nickname (“Savings”, “Regular Checking”, “CD”, etc). However, you can change these names to more descriptive names. In the “Preferences” section of the menu, click “Account.” Changes to the account names and display order can be made here. Remember that these names are only within Online Banking.
Q: In what formats can I download my transaction history?
A: Online Banking supports downloads in the formats ofx, qis, qsx, and cvs. Please see your personal financial management software manual for compatibility.
Q: Are there any requirements to keep my Online Banking account?
A: The system requires that you use your Online Banking at least once every sixty days, or access will be canceled for your protection. Additionally, we reserve the right to cancel your online banking account access if we suspect your account has been compromised or misused. If you want to cancel the service at any time, please contact us.
Q: What happens if I forget or lose my password?
A: When logging in check the box next to “forgot password.” The system will ask you to choose a pre-arranged method of delivery to you of a temporary secure access code. This code will allow you entry to the system and you will be prompted to create a new password.